Returns & Exchanges

At Cocoba Chocolate, we want you to be completely satisfied with your treats; however, due to the perishable nature of our products, we can only accept returns for items that are damaged or faulty upon arrival.

Return Process

• 1.
  Contact Customer Support

  Email our team within 48 hours of receiving your order, providing your order number and a brief explanation of the issue.

• 2.
  Provide Photographic Evidence

  Attach clear photos of any damaged packaging or defective chocolate products to help us process your claim quickly.

• 3.
  Awaiting Authorization

  Wait for our team to review your request and provide a return authorization number and instructions on whether the item needs to be sent back.

• 4.
  Refund or Replacement

  Once approved, we will either dispatch a fresh replacement or issue a full refund to your original payment method within 5-7 business days.