Frequently Asked Questions

Everything you need to know about our premium chocolate collections.

How should I store my Cocoba chocolates?

To maintain freshness, store your chocolates in a cool, dry place between 15°C and 18°C, away from direct sunlight and strong odors. Avoid refrigeration if possible, as it can cause sugar bloom.

Do you offer vegan or dairy-free options?

Yes, we have a dedicated range of vegan-friendly chocolates and hot cocoa flakes. Please check the product descriptions for specific dietary information and ingredient lists.

What are your shipping rates and delivery times?

We offer standard and express shipping options. Orders are typically processed within 1-2 business days, and delivery times vary by location. Free shipping is available on orders over a certain value.

How do you prevent chocolate from melting during transit?

During warmer months or for shipments to hot climates, we use insulated packaging and gel packs to ensure your chocolate arrives in perfect condition.

Can I include a personalized message with my gift order?

Absolutely! You can add a custom gift message at checkout, which we will print on a beautiful card and include in your parcel at no extra cost.

What is your return policy for food items?

Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a replacement or refund.